FAQ

Frequently Asked Questions

How long does shipping take?

Orders are made to order and usually take 2–5 business days to process.

Estimated shipping times:

United States: 3–7 business days
Canada: 7–14 business days
International: 10–21 business days

Shipping times may vary depending on carrier delays.


How can I track my order?

Once your order ships, you’ll receive a tracking number by email.

Please allow up to 48 hours for tracking to update.

If you don’t receive tracking info, contact us at:

support@theshopww.com


Can I return my order?

Because our products are made to order, we do not accept returns for:

  • Wrong sizes ordered
  • Buyer’s remorse
  • Ordering mistakes

If your item arrives damaged, defective, or incorrect, contact us within 7 days.


Can I cancel my order?

Orders can be canceled within 12 hours of purchase.

After production begins, cancellations are no longer possible.

Email:

support@theshopww.com

for cancellation requests.


What if my item arrives damaged?

If your item arrives damaged, defective, or incorrect:

Email us within 7 days and include:

  • Order number
  • Photos
  • Description of issue

We will review and replace or refund if approved.


Do you offer exchanges?

We only offer exchanges for damaged, defective, or incorrect items.

We do not exchange for sizing mistakes or customer ordering errors.


Are your products made in-house?

Our designs are created by The Shop Worldwide, and products are fulfilled by trusted print partners to ensure quality and reliable shipping.


Where are you located?

We are based in Alabama, USA and built around real shop culture, automotive builds, and performance lifestyle.


Do you ship internationally?

Yes.

International shipping rates and delivery times vary by country.

Customers are responsible for customs fees and import taxes.


How do I contact customer support?

You can reach us at:

support@theshopww.com

Response time is usually 24–48 business hours.


Are your designs limited?

Some collections and designs may be limited-run and may not return once sold out.


What is Death By Speed?

Death By Speed is our signature automotive apparel line built for racers, builders, and enthusiasts who live the full-send lifestyle.

Built, not bought.