Shipping policy
Shipping Policy
Order Processing
Some products, including apparel, are made to order. Other products may be fulfilled by third-party fulfillment partners. Processing and delivery times vary depending on product and fulfillment location.
Orders are processed Monday through Friday, excluding holidays.
Once your order has been processed and shipped, you will receive a tracking number via email.
Shipping Times
Estimated shipping times:
United States:
3–7 business days
Canada:
7–14 business days
International:
10–21 business days
Shipping times may vary depending on location, customs, weather, or carrier delays.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information.
Please allow up to 48 hours for tracking to update.
If you do not receive tracking information, contact us at:
Incorrect Address
Customers are responsible for providing the correct shipping address at checkout.
If an incorrect address is entered and the order has already been processed or shipped, The Shop Worldwide is not responsible for replacement or reshipping costs.
Lost, Stolen, or Delayed Packages
If your package is lost, delayed, or marked as delivered but has not been received, please contact us at support@theshopww.com. We will assist you with reviewing the tracking information and, when appropriate, contacting the shipping carrier regarding the shipment.
Damaged Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Photos of the item
- Description of the issue
Send all claims to:
We will review and resolve the issue as quickly as possible.
Multiple Packages
Some orders may arrive in multiple shipments depending on product type, stock availability, or fulfillment location.
You will receive separate tracking numbers if this happens.
Customs & Import Taxes
International customers are responsible for any customs fees, import taxes, or duties required by their country.
These fees are not included in the product or shipping price.
Contact Us
For any shipping questions, contact:
support@theshopww.com
www.theshopww.com
Response time: 24–48 business hours