Refund & Return Policy

Returns

At The Shop Worldwide, all products are made to order. Because of the custom nature of our products, we do not accept returns or exchanges for:

• Wrong size ordered by customer
• Buyer’s remorse
• Color preference changes
• Ordering mistakes

Please review sizing charts and product details carefully before placing your order.

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Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, we will make it right.

To qualify, you must contact us within 7 days of delivery.

Please email:

support@theshopww.com

Include:

• Order number
• Full name
• Photos of the item
• Description of the issue

If approved, we will send a replacement or issue a refund.

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Refunds

Refunds are only issued for:

• Damaged items
• Defective products
• Incorrect items sent

If approved, refunds will be sent back to your original payment method within 5–10 business days.

Processing times may vary depending on your bank or payment provider.

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Lost or Stolen Packages

The Shop Worldwide is not responsible for lost or stolen packages once marked delivered by the shipping carrier.

If your package is lost in transit, contact us and we will help file a claim when possible.

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Order Cancellations

Orders may only be canceled within 12 hours of purchase.

After production begins, orders cannot be canceled.

To request cancellation, email:

support@theshopww.com

with your order number.

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Exchanges

We only replace items if they are defective, damaged, or incorrect.

We do not offer exchanges for size changes or customer ordering errors.

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Contact Us

For refund or return questions:

support@theshopww.com
www.theshopww.com

Response time: 24–48 business hours